Sony, the company that owns and operates PlayStation, announced Thursday night that it will offer refunds to people who bought Cyberpunk 2077 and remove what was a much-anticipated video game from its online store, after a week of negative reviews and user reviews. its poor performance.
In a statement on the PlayStation website, Sony said it will offer a full refund to users who purchased the game through PlayStation Store. Cyberpunk 2077, the company said, will also be removed from the store until further notice.
CD Projekt Red, the Warsaw-based game developer, said Friday that Sony’s decision to “temporarily suspend” sales of the game came after discussion with the company.
“All purchased digital and physical copies of the game will continue to receive support and updates as we continue to improve your experience,” CD Projekt Red said, adding that it was working to bring Cyberpunk 2077 back to the PlayStation Store.
Sony did not immediately return a request for comment on Friday.
PlayStation’s decision to stop distributing Cyberpunk 2077, a role-playing game set in a crime-riddled dystopian megalopolis that has long been publicized as the Game of the Decade, came a week after the game’s release and a few days after the game’s release. User complaints about its issues and poor graphics on some platforms have attracted attention.
CD Projekt Red apologized on Monday for not showing the game, which costs $ 59.99, running on base models of the latest generation consoles before its release, removing the ability for gamers to make decisions informed purchasing.
“We should have paid more attention to improving the game on PlayStation 4 and Xbox One,” the company said. Gamers have reported fewer gaming issues on other platforms, including the latest generation of consoles, the PlayStation 5 and Xbox Series X, which released last month but remain hard to find.
CD Projekt Red, which had announced that it had received eight million pre-orders for the game, pledged to fix bugs and crashes gamers were complaining about and said big fixes would be coming in January and February.
“Together, these items should solve the most important issues gamers face on the latest generation consoles,” the company said, adding that customers can also request a refund.
“We would appreciate it if you gave us a chance, but if you’re not happy with the game on your console and don’t want to wait for updates, you can choose to refund your copy,” the company said.